The following frequently asked questions are from our customer support to assist you with any questions you may have. If your inquiry is not listed below, please call us or emails.

How do I Order? – To place your order, use our secure website www.carlobeni.com or call within the US:

Toll Free: 1-877-949-5299
International: +001-808-545-3179
Live Customer Service is available Monday to Friday 9am – 3pm Hawaiian Standard Time.
You can also email us at: info@carlobeni.com

Regular order processing time is 1-2 days and transit time about 7-10 days. Rush shipping is available.

How do I Pay? – We accept all major credit cards, PayPal, and Bank transfers. Deferred payment options for some of our creations are available at your request. Payment information is never saved or stored.

What is my Warranty? – All jewelry items are guaranteed for quality and workmanship.

How do I exchange or return? – Exchanges and Returns are allowed within 30 days. Exchanges are accepted for an item of equal or greater value. See our Shipping and Returns page for detailed information.

How do your Ship my order? – We offer FREE shipping over $49 orders. See our Shipping and Returns page for details.

Ring Size Chart
US/Canada Circumference/mm Great Britain/UK/Australia Germany France Japan
0 36.5
1 39.1
1 1/4 40.2 C 12 3/4 40 1/2
2 41.5 D 13 1/4 41 1/2 1
2 1/4 42 2
2 1/2 42.7 E 13 3/4 42 3/4
2 3/4 43.2 3
3 44 F 14 44 4
3 1/4 45 5
3 1/2 45.2 G 141/2 45 1/4
3 3/4 46.2 6
4 46.5 H1/2 15 46 1/2 7
4 1/2 47.8 I1/2 15 1/4 47 3/4 8
5 49 J1/2 15 3/4 49 9
5 1/4 49.8 10
5 1/2 50.2 L 16 50 1/4
5 3/4 51 11
6 51.5 M 16 1/4 51 1/2 12
6 1/2 52.8 N 17 52 3/4 13
7 54 N1/2 17 1/4 54 14
7 1/4 55.3 O1/2 17 1/2 55 1/2 15
8 56.6 P1/2 18 56 3/4 16
8 1/2 57.8 Q1/2 18 1/4 58 17
9 59.1 R1/2 19 59 1/4 18
9 1/2 60.3 S1/2 19 1/4 60 1/2 19
10 61.6 T1/2 20 61 3/4 20
10 1/2 62.8 U1/2 20 1/4 62 3/4 21
11 64.1 V1/2 20 3/4 64 1/4 22
11 1/2 66 W1/2 21 66 23
12 67.2 Y 21 3/4 67 1/4 24
12 1/2 68.4 Z 25
13 69.7 Z1/2 22 26
13 1/2 71 Z1
14 72.3

 

Tips to make your ring size measurement more accurate:

  • After sliding the ring sizer on, make sure it slides off fairly easily over the knuckle.
  •  Don’t measure cold fingers. This is when fingers are their smallest.
  •  Don’t use a piece string or strip of paper to wrap your finger to get the size. This will give you the wrong ring size!
  • For the most accurate reading, measure the finger at the end of the day when the finger is the largest.
  • Get a ring sizer or go to a jewelry store to ask for help to get your correct ring size.

Measure Your Hand For Bangle’s size:

Make sure to bring your finger and thumb across the palm as closer as you can. Then take a piece of paper to get the circumference of your wrist.

For more information, contact us weekdays from 9am – 3pm Hawaiian Time at 808-545-3179.